Twitter Chat Transcript - April 13

Thank you to everyone who participated in our second #brokerchat on Twitter! It was a great conversation and we look forward to the next one on Wednesday, April 20th from 2-3pm EST.

For those of you looking to join in on the conversation, simply head to www.tweetchat.com, sign in with your Twitter account and follow the hashtag #brokerchat!

Start at the bottom of the transcript and work your way up!


INTLXS
Sounds like a plan...

BrownstoneInsur
Next week we may talk about using Facebook/social media for underwriting?

BrownstoneMelis
Bye all!

BrownstoneInsur
Thank you, everyone, for joining us today! Be back next Wed, same time 2-3PM EST for the next one! This was great!

INTLXS
Ditto.. enjoyed it!

LoriWidmer
@BrownstoneInsur Likewise! Have a good one. :)

millercathy
Ciao, y'all-thanks :-)

BrownstoneInsur
MAIA = Massachusetts Association of Insurance Agents : )

BrownstoneMelis
@LoriWidmer Nice talking with you!

BrownstoneMelis
@NicoleYeary No the classes that are offered to us though the MAIA dont give us any credits for the online courses??

BrownstoneInsur
@NicoleYeary Good to know, Nicole! I think everyone is always looking to learn more!

LoriWidmer
Thanks ladies for hosting a great chat!

NicoleYeary
@BrownstoneMelis Have you taken CE classes live online?I moderate one on prospecting! http://TheAmerican College.edu

millercathy
@GarryInsurance 2 min to issue pearls :-)

BrownstoneInsur
RT @millercathy: @BrownstoneMelis fabulous-a brokerage client has a great line-need to manage health not manage disease

millercathy
@INTLXS in my brokerage days I worked group employee benefits-you name it-I did it
 

BrownstoneInsur
HAHA quick say something @GarryInsurance

INTLXS
@GarryInsurance You have 2 minutes... LOL

BrownstoneMelis
@INTLXS We write both retail and broker

BrownstoneInsur
Hi @GarryInsurance. It's a GREAT one!

GarryInsurance
@BrownstoneInsur Bummer...I missed it :( Hope #brokerchat went well!

INTLXS
@BrownstoneMelis @millercathy are you wholesale only?

mikewatts502
RT @NicoleYeary: @brownstonmeInsur @brownstonemelis @LoriWidmer good to know! going to #invite you to @hashable to KIT on #ma #ri #ct #insurance

millercathy
@BrownstoneMelis fabulous-a brokerage client has a great line-need to manage health not manage disease

BrownstoneMelis
@millercathy Everest has been flexible with our needs, especially with coverages

BrownstoneInsur
@millercathy So true!

INTLXS
Other than BrownstoneInsur does anyone have a special program or specialty?

mikewatts502
progressive, safeco insurance and many other great auto insurance companies #brokerchat in Louisville KY

millercathy
@BrownstoneInsur I have seen some real differences made-the challenge is getting carriers to be flexible on plan design

BrownstoneInsur
@LoriWidmer Absolutely. So I want to know if I am missing anything that will support our brokers even more.

INTLXS
@millercathy @INTLXS On our own health ins... they are willing to help financially... and we hope it helps keep claims down

LoriWidmer
What I found personally from wellness pgms - cos just don't know how to promote them.

BrownstoneInsur
I worked for a company that had a corporate wellness program before. It was great!

millercathy
RT @INTLXS:are you finding carriers giving more in rate relief if corp wellness program in place or are they still resistent?

BrownstoneInsur
@millercathy Our program is about to move into CT and RI, though nearby states, we're investigating what brokers are looking for

millercathy
@BrownstoneInsur just curious as it seems more brokers are trying to find services beyond std renewal activity for added value

INTLXS
Wellness. we are a year and a half into ours... makes a big difference.... we keep it fresh... helps keep the med ins cost down

BrownstoneInsur
@INTLXS Therein lies the challenge? haha

BrownstoneMelis
@millercathy Tthat's what we are trying to find out. We only insure in our own area

millercathy
@BrownstoneInsur don't you find there are regional difference in how insurers interact with brokers?

INTLXS
@BrownstoneInsur I agree.... especially if you have an exclusive program with them. see brokers prefer higher commision instead

LoriWidmer
@BrownstoneInsur Amen to that! Truth is both insurer and broker need each other equally.

BrownstoneInsur
I haven't seen any mention of corp wellness programs yet in the chat, @millercathy.

BrownstoneInsur
My feeling is that if insurers want loyalty/business from their brokers they should try and support them as much as possible.

INTLXS
@BrownstoneInsur @INTLXS We haven't asked that much... see more of the retail agents working that angle with their std carriers

INTLXS
We also run a company that does surplus lines tax filings for others... willcomply.com Let us know if you need help there

LoriWidmer
@BrownstoneInsur Great question. Should insurers do that or should brokers find mkting and advertising on their own?

BrownstoneInsur
@INTLXS So you find it generally a struggle to get your carriers to help with advertising/marketing?

millercathy
I came late to the party so sorry if repeat-anybody working corp wellness programs?

INTLXS
@NicoleYeary @INTLXS @Progressive @hashable Progressive is around the corner.... employ a ton of people in Cleveland

BrownstoneInsur
@NicoleYeary Wow busy girl

millercathy
@LoriWidmer @millercathy Gee thanks-back at 'cha

BrownstoneInsur
haha gotcha @millercathy. Friends with @LoriWidmer I assume?

INTLXS
@BrownstoneInsur We have done some with our exclusive programs. a couple times we have been able to get the carriers to pony up

LoriWidmer
@millercathy She rocks, too. :)

NicoleYeary
@BrownstoneInsur I'm a licensed producer in 15 states

millercathy
am a licensed broker but currently am working as a business writer-so I guess you could say I look for work from insurers :-)

NicoleYeary
@INTLXS Hey Cleveland! I worked w/ SL @Progressive & CAT claims. good to meet you! #brokerchat #insurance #ohio #invite

BrownstoneInsur
@INTXLS Correct.

BrownstoneInsur
How about you, @millercathy? Anything you look for from insurers?

BrownstoneMelis
@INTLXS Currently MA. Soon RI and CT

INTLXS
With our retail agents?

INTLXS
What states do you with in BrownstoneMelis ?

BrownstoneInsur
@INTLXS how about co-op advertising or marketing help?

BrownstoneMelis
@INTLXS A named storm wind ded. of 2%

BrownstoneMelis
@INTLXS We have no coastal restrictions in the Boston area. Outside of Boston, there is a wind ded. if under 2 miles

BrownstoneInsur
@mikewatts502 Who are your carriers?

BrownstoneInsur
@nicoleyeary #brokerchat /cc @hashable http://hb.ly/hWw7d7 -2:37

BrownstoneInsur
@NicoleYeary You're a broker, correct?

INTLXS
Throw in some wind capacity too!!! LOL

INTLXS
From insurors? JUst need responsiveness... willingness to indicate... need them to look for a way to write the business

LoriWidmer
@mikewatts502 How's the market been for you?

LoriWidmer
@INTLXS How can your insurer help? What services would best work for you?

INTLXS
Yes... wholesale broker and program administrator

BrownstoneInsur
So, what are you guys looking for from insurance companies to help you succeed?

INTLXS
Biggest challange? Hmmmm Just need more biz in the door... not everything last minute

mikewatts502
we specialize in home & auto insurance in Louisville KY

LoriWidmer
@INTLXS You have the Indians and Cavs - not too shabby!

BrownstoneMelis
@INTLXS So you are a broker?

LoriWidmer
@INTLXS Keep the faith! :)

INTLXS
Pittsburgh Fan! Yikes..... Cleveland will one day have winning sports teams...... send lots of draft picks our way!!

BrownstoneInsur
Thanks, @NicoleYeary! Just joined.

LoriWidmer
@nicoleyeary Now you're speaking to my inner geek! LOL Thanks. :)

INTLXS
We do a decent amount of habitational.... GL, property, E&O, D&O, Umbrellas

NicoleYeary
@brownstonmeInsur @brownstonemelis @LoriWidmer good to know! going to #invite you to @hashable to KIT on #ma #ri #ct #insurance

LoriWidmer
@melnazar ARM - great bunch!

INTLXS
We do P&C... www.intlxs.com xsprograms.com General E&S and Program biz

melnazar
Hey @LoriWidmer, which association(s) do you work with? I used to work for PIA in CT/NH/NY/NJ.

BrownstoneInsur
I hear/read reports giving different time frames of the market hardening all the time!

LoriWidmer
@INTLXS What's your biggest challenge?

INTLXS
Seeing more... wish the market would harden...

LoriWidmer
Dare I tell him I'm a Steelers fan? :)

BrownstoneMelis
@INTLXS, what type of insurance do you write?

INTLXS
Thanks!

BrownstoneInsur
Wow you must be busy, @INTLXS

LoriWidmer
@INTLXS And as they say, Cleveland rocks. :)

BrownstoneMelis
@melnazar Welcome!

INTLXS
We are in Cleveland... have employees around the country Write in all states

BrownstoneInsur
haha well hello @melnazar

LoriWidmer
@melnazar I see you! :)

melnazar
Eavesdropping on #brokerchat. Pay not attention to the PR chick behind the curtain... :)

BrownstoneInsur
@NicoleYeary Not a broker, but the Marketing Coordinator.

millercathy
RT @brownstoneinsur: Thanks for the thanks :-)

BrownstoneMelis
@NicoleYeary Hi Nicole. We are currently writing in MA. Soon to be writing in RI and CT!

LoriWidmer
@INTLXS #brokerchat Where are you located? -

LoriWidmer
@nicoleyeary #brokerchat good meeting you too! Not a broker - writer of all things insurance. :)

BrownstoneInsur
We're here until 3 @millercathy! Thanks for joining @INTLXS

NicoleYeary
@BrownstoneInsur @loriwidmer are you a broker too? licensed in PA (sorry just saw you #brokerchat) good to meet you btw! =) -

BrownstoneMelis
@LoriWider Yes the brokers seem to really like the online indication form so they dont have to prepare a sub. for a ballpark

millercathy
#brokerchat late to the game-still going on?

INTLXS
We do blogging too... more informative stuff.... stuff to consider... recent one on dealing with unethical customers

LoriWidmer
I guess you could say that, yes! Also, I handle writing for an insurance association and a few Ins. cos.

BrownstoneInsur
Interesting. So you're sort of a social media consultant to them?

LoriWidmer
@BrownstoneMelis #brokerchat Wow. That's quick!

LoriWidmer
#brokerchat I blog for a company that handles several lines, condo/apt and hotel among them

BrownstoneMelis
We will give an indication within 30 minutes. If the broker is interested, then they send the submission in

BrownstoneInsur
So you blog for a condo/apartment insurance company Lori?

BrownstoneInsur
We're also considering building an iphone app, but we want to decide what the best usage would be first.

BrownstoneMelis
@LoriWider We offer 3 year policies, most cases very quick turnaround time. We have an online indication form etc

BrownstoneInsur
We also send out a monthly newsletter to our brokers with tips on how to sell, insurance law changes, hand-outs 2 give 2 clients

LoriWidmer
@BrownstoneInsur That sounds like great service!

BrownstoneInsur
We utilize Facebook, Twitter, blogging, QR codes and even have a live chat feature on our website to ALWAYS be available.

LoriWidmer
What do you guys do to help brokers? What can they get from you to help them grow biz?

BrownstoneInsur
There are several throughout the year.
 
LoriWidmer
@BrownstoneInsur When is that one? Coming up?

BrownstoneInsur
No but we do attend conferences for Applied which is the software our underwriters use for support.

LoriWidmer
Amen to that @BrownstoneMelis

BrownstoneMelis
@LoriWidmer Social media changed how we do business because it connects us to people we never would have reached

LoriWidmer
From what I know of brokers, they're looking for tools with which to compete.

LoriWidmer
#brokerchat Either of you ladies heading to RIMS conference?

BrownstoneInsur
@LoriWidmer It definitely brings its challenges but I enjoy it. Always looking to stay ahead of the curve!

LoriWidmer
How has that helped? I know for me, it's been a blessing.

BrownstoneMelis
@LoriWidmer Interesting! We do a lot of social media/blogging too

LoriWidmer
Enjoying the Broker Chat sharing over at #brokerchat Join us!

LoriWidmer
@BrownstoneInsur Cool job! Love insurance stuff (can't you tell?)

LoriWidmer
@BrownstoneMelis Cool! I write blogs for an apartment/condo insurer! And hotel too, come to think of it. :)

BrownstoneInsur
So we're looking to learn how to better support our brokers.

BrownstoneInsur
I'm also looking to learn! We write master insurance policies, both on the broker level and direct and I do the marketing.

BrownstoneMelis
We use Everest National as our carrier. We are an MGA and we are a habitational market

LoriWidmer
Maybe not quite as much as you are, but it does sort of infect the day. :)

BrownstoneInsur

@LoriWidmer Oh wow! So you're consumed with insurance info all day then, Lori!

LoriWidmer
#brokerchat Just hoping to learn something today!

LoriWidmer
#brokerchat I write for agent, broker, insurance and RM magazines.

BrownstoneMelis
@LoriWidmer what do you do Lori?

LoriWidmer
#brokerchat So niche specialties, you mean?

BrownstoneMelis
By providing coverages to their brokers that makes them different from other companies

BrownstoneInsur
Q1 - How can insurance companies add value to their relationship with brokers? Anything they could generally do better or offer?

BrownstoneInsur
And maybe a few other issues in between...

BrownstoneInsur
The premise of this chat is to discuss how insurance companies can add value to their relationships with their brokers.

BrownstoneMelis
Hi everyone. This is Melissa from Brownstone

BrownstoneInsur
Hello @LoriWidmer. Thanks for joining us. We'll begin in a few minutes.

LoriWidmer
#brokerchat Hi Beth! Hi all.

BrownstoneInsur
Hello everyone! As you begin to enter the room please say hello and get acquainted with everyone. Thanks for joining.